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Generative AI Cloud Solutions Built and Governed for Production

Quick answer

Generative AI cloud solutions are business applications built on large language models and cloud AI platforms, such as knowledge assistants, agents, document automation and conversational analytics, together with the data preparation, security, evaluation and cost controls needed to run them in production. NTSPL designs, builds and operates these on AWS, Azure and Google Cloud for Indian enterprises.

AI & Data

Generative AI Cloud Solutions at a Glance

Most Indian enterprises are past the first GenAI demo. They have a pilot chatbot, a few teams calling model APIs and a board asking what it is worth. The hard part is the distance between a pilot and a system that a credit desk, a hospital ward or a contact centre relies on every day: accuracy that can be stated as a number, permissions that hold, data that stays in India where it must, costs that scale with value rather than tokens, and someone accountable when it goes wrong.

NTSPL's generative AI practice covers that distance with twelve focused capabilities. We build the applications people use, from RAG assistants and enterprise search to agents, document processing and AI inside existing apps. We prepare the content they depend on and choose models by measured results on your own tasks. And we put in the controls that keep them safe and affordable: security and governance, observability and evaluation, and GenAI FinOps, delivered on the cloud where your data and identity already live.

Twelve GenAI Capabilities, Grouped by What They Deliver

Answers, search and conversation

Applications that put the right information in front of employees and customers: cited RAG assistants over internal documents, permission-aware hybrid search, multilingual voice and chat assistants with agent handoff, and conversational analytics that answers business questions from certified metrics rather than raw tables.

Automating casework and documents

Systems that do work rather than only answer: tool-using agents with approval gates for multi-system casework, document processing that turns scans into validated fields, and targeted modernization that embeds AI features inside existing CRMs, practice tools and portals behind a governed gateway.

Data and model foundations

The groundwork that decides quality before any prompt is written: preparing unstructured content through parsing, deduplication, enrichment, redaction and chunking, and selecting models and platforms through bake-offs on your own tasks, scored on quality, cost per task, latency and residency.

Safe, measured and affordable operation

Controls that let GenAI stay in production: AI security and governance against prompt injection and data leakage, tracing and evaluation that detect regressions within a day, and FinOps engineering that cuts cost per task through routing, caching and batch without lowering quality.

What a Production GenAI Programme Should Measurably Change

●Stated, tested accuracy — Every application ships with a golden-set accuracy figure agreed with its business owner and re-measured on each release.
●Time returned to specialist staff — Typical programmes cut handling or research time on targeted workflows by 40-80%, measured against a pre-launch baseline.
●Controlled data exposure — Model traffic runs through approved endpoints with permission-aware retrieval and in-region processing where personal data is involved.
●Predictable unit cost — Spend is reported as cost per successful task per feature, with budgets and alerts, rather than as one AI line on the bill.

How We Deliver Generative AI on AWS, Azure and Google Cloud

AWS →

On AWS we build with Amazon Bedrock, Bedrock Knowledge Bases, Guardrails and AgentCore, with Textract and Bedrock Data Automation for documents and Amazon Connect for contact centres. Application inference profiles give per-feature cost tracking, and workloads run in Mumbai or Hyderabad wherever the chosen models and services are offered.

Microsoft Azure →

On Azure we use Microsoft Foundry and Foundry Agent Service, Azure OpenAI in Foundry Models, Azure AI Search, Document Intelligence and Content Safety, with API Management as the AI gateway. Entra ID, Purview and Fabric integration make Azure the natural choice for Microsoft 365-centred organisations using Central India or South India.

Google Cloud →

On Google Cloud we deliver with Gemini Enterprise Agent Platform, Agent Search, the Agent Development Kit, Document AI and Model Armor, with BigQuery and Looker for conversational analytics. It suits BigQuery-centred data estates and multimodal or long-document workloads, deployed in Mumbai or Delhi where services allow.

Illustrative case studies

Generative AI Cloud Solutions in Practice: Industry Scenarios

Microsoft AzureEnterprise RAG & Knowledge AssistantsHealthcare (multi-specialty hospital group)

Hospital group gives night-shift nurses cited protocol answers in under 5 seconds

Challenge: 1,900 protocol documents with 410 local variants and no reliable version metadata

About 17 per nightNight-shift protocol calls to duty doctors
Read case study →
AWSAI Agents & Workflow AutomationLogistics (customs brokerage and clearance)

Customs broker clears import filings 2.4x faster with an agent that prepares each file

Challenge: 52 minutes average preparation per file across 6,500 monthly consignments

22 minutesAverage file preparation time
Read case study →
Microsoft AzureIntelligent Document ProcessingLife insurance (new business underwriting)

Life insurer cuts underwriting data entry from 26 minutes to 7 per proposal

Challenge: 70-110 medical and financial values keyed manually per case from merged scans

7 minutesData preparation time per proposal
Read case study →
Microsoft AzureConversational AnalyticsFMCG (packaged foods sales)

FMCG area sales managers get beat-level answers on mobile in 12 seconds, not 3 days

Challenge: 1,300 ad-hoc data requests a month to a six-person MIS team

About 12 secondsTime to answer an ad-hoc sales question
Read case study →
AWSCustomer & Employee AI AssistantsTelecommunications (consumer mobile and broadband contact centre)

Telecom contact centre cuts after-call work from 95 to 20 seconds with AI summaries

Challenge: 95 seconds of after-call work per call across 42,000 daily calls

20 secondsAfter-call work per call
Read case study →

Generative AI Cloud Solutions: Frequently Asked Questions

Where should an enterprise start with generative AI?

Start with one workflow that has high volume, clear pain and measurable outcomes, such as policy queries to a central desk, document keying or contact-centre after-call work. Build a golden test set with the users first. A focused first application in 8-12 weeks teaches more than a broad platform programme with no live users.

Should we build GenAI on one cloud or several?

Standardise on one primary platform where your identity, data and enterprise agreements already sit, because governance, networking and skills are simpler. Use a second cloud only for a specific, measured advantage, such as a model that performs materially better on your task, and route it through the same AI gateway.

How does NTSPL keep GenAI compliant in India?

We design for the DPDP Act 2023 from the start: purpose-limited data, masking of identifiers, in-region storage and model processing where personal data is involved, and defined retention for prompts and logs. Logging follows CERT-In's six-hour reporting and 180-day retention directions, and sector expectations from RBI, SEBI or IRDAI shape governance.

How long before a GenAI application delivers value?

Agent-assist and document features often show measurable time savings within four to six weeks of pilot launch. Assistants and agents typically reach assisted production in 10-14 weeks. We set baselines before build so value is measured against real numbers, not demo impressions.

Can NTSPL run our GenAI applications after launch?

Yes. After hand-over we can operate applications under managed support: monitoring quality and cost, refreshing golden sets, re-evaluating when models change, updating content pipelines and handling incidents. Many clients keep product ownership in-house and use NTSPL for evaluation, security testing and FinOps cycles.

What makes a GenAI programme fail?

Usually three things: no agreed accuracy measure, so trust collapses after the first visible error; poor source content, which no model can fix; and costs that grow faster than value because nobody owns unit economics. Our capabilities in evaluation, data preparation and FinOps exist specifically to prevent these.